Q & A

SHIPPING

Unframed Fine Art Prints 3- 5 working days

All framed Fine Art Prints and Mounted Canvas (including Unframed Mounted Canvas) 7-10 working days

RETUNS / REFUNDS

Dear Customer, please note that all Fine Art Prins & Mounted Canvas  are handmade with love to order just for you .  We take exstra special care with packaging too as we want your beautiful artwork arriving safely. Therefore we unfortunately do not accept returns. 

  1. In the event that an artwork might  arrive damaged or faulty: Kindly take photos of the damage within 24 hours of delivery and email cindy@cindypretorius.com to notify us.
  2. Should the Refund or Return be applicable, kindly secure the artwork in its original packaging to prepare for courier collection
  3. We will communicate with you to resolve with a replacement or refund (Refunds will reflect back on your original payment selected at checkout) and shipping return arrangements 
We highly value and appreciate our customers and want you to be 100% happy

FINE ART PAPER PRINTS

69635818-070B-45D8-92D7-96643ACF77F7
C20C4C48-5FB2-48F1-A649-322578FAA3EA
9E7F35C6-4E71-486C-A484-628102D5D3A9

MOUNTED CANVAS

0ED5CACC-8263-432D-A38B-AB57818A43A5
A019840B-5BD4-401D-8265-125F48F1B14B
887A7050-232B-49FD-B82A-48781DE6ACFD
E9B5A4C6-5B81-455B-BFE1-9E6CEEDDB188